Delivery, Returns, Exchanges and Warranty Terms

At Sheeeldeals.com, we are committed to providing our customers with reliable products and a high standard of customer service. The following terms govern the delivery, return, exchange, and warranty of products purchased through our website.

By placing an order through Sheeeldeals.com, you acknowledge and agree to be bound by these terms.

1. Returns and Exchanges

1. Customers may request the return or exchange of merchandise purchased through Sheeeldeals.com within fourteen (14) calendar days from the date of purchase or delivery, as applicable.
2. A return or exchange may be accepted where:
   • The product has a manufacturing defect.
   • The product is counterfeit or adulterated.
   • The product does not conform to the specifications stated at the time of purchase.
   • The product is returned in its original packaging together with all original accessories, components, manuals, and other included items.
   • The product is in a condition suitable for resale, except where the return is due to a manufacturing defect, counterfeit product, adulteration, or failure to conform to the stated specifications.
3. For health, hygiene, safety, and regulatory reasons, food products are generally not eligible for return or exchange unless the product was expired at the time of delivery. Personal-use products, including but not limited to swimwear, underwear, newspapers, magazines, shaving equipment, and personal hygiene products, are also non-returnable.
4. Products purchased under promotional offers, special discounts, clearance sales, or other discounted campaigns are not eligible for refund, unless otherwise required by applicable law.

2. Refunds

1. Where a return is approved, the refund will generally be processed using the same payment method used for the original transaction.
2. Where the original purchase was paid in cash, the refund may be provided in cash, subject to applicable procedures.
3. Where the return qualifies for a full refund, the customer will receive the applicable purchase amount without deduction of Visa, MasterCard, KNET, or other payment-processing fees, subject to applicable law and the specific circumstances of the transaction.
4. All return and refund requests are subject to review and approval. We will evaluate the request within approximately five (5) business days from receipt of the return request and the required information or documentation.

3. Exchange and Store Credit

1. Approved exchanges must be requested within fourteen (14) calendar days and the product must be returned in its original, sealed packaging, together with all original contents and accessories.
2. Where an exchange cannot be completed for the same or an equivalent product, the customer may be issued store credit, subject to the applicable return conditions.
3. Store credit issued by Sheeeldeals.com shall remain valid for six (6) months from the date of issuance, unless otherwise stated.

4. Return and Exchange Procedure

4.1 Requests Made Within 48 Hours

For products requiring a return or exchange request within the first forty-eight (48) hours following delivery:

• The customer should contact our Customer Service team within the applicable period.
• Where applicable, we may arrange collection of the product from the address stated on the original invoice.
• The customer may be required to provide the original invoice or other valid proof of purchase.

4.2 Requests Made After 48 Hours

For return or exchange requests made after the first forty-eight (48) hours, the customer may be required to deliver the product, together with the original invoice or proof of purchase, to an authorized service or return center designated by us.

Where applicable, the designated location is:

Shuwaikh Industrial Area
iCity Building
Behind Al-Seyassah Building
Kuwait

Customers should contact Customer Service before visiting a service center to confirm the applicable procedure and location.

4.3 Product Inspection

Returned products may be inspected and evaluated before a return, exchange, repair, or refund is approved.

The evaluation process may take up to ten (10) business days, depending on the nature of the product and the reason for the return.

5. Product Warranties

1. A product shall be covered by a warranty only where a warranty provider and a specific warranty period are expressly stated on the relevant product page or otherwise provided to the customer at the time of purchase.
2. Warranty coverage does not generally apply to damage or defects resulting from:
   • Misuse, negligence, or improper handling;
   • Physical damage;
   • Exposure to water or other liquids where the product is not designed for such exposure;
   • Software viruses or unauthorized software modifications;
   • Installation or use of non-original or unauthorized operating systems, software, accessories, or components;
   • Any use contrary to the manufacturer’s instructions or specifications.
3. To request warranty service, the customer may be required to present the original invoice or valid proof of purchase to the designated warranty or service center.
4. Warranty claims are subject to the terms, conditions, exclusions, and procedures applicable to the relevant product and warranty provider.
5. If the customer is dissatisfied with the service provided by an authorized service center, the customer may contact Sheeeldeals.com Customer Service for assistance.

6. Delivery Policy

1. Orders may be delivered through our delivery network and, where necessary, through third-party logistics or delivery providers.
2. Delivery times may vary depending on the customer’s location, product availability, order volume, and other operational circumstances.
3. The customer or the person receiving the order is responsible for verifying the delivered merchandise at the time of delivery. The delivery documentation or invoice may constitute confirmation that the merchandise stated therein has been received.
4. If the customer is unavailable at the delivery address, the order may, where appropriate, be delivered to another person present at the stated address. Acceptance of the order by such person may be treated as confirmation of receipt of the merchandise.
5. If delivery cannot be completed, the customer should contact Customer Service to arrange an alternative delivery time or other available solution.
6. Sheeeldeals.com shall not be responsible for orders that remain undelivered for more than thirty (30) days from the date of purchase where the failure to deliver is attributable to circumstances beyond our reasonable control, the customer’s failure to cooperate, an incorrect or incomplete delivery address, or the customer’s failure to respond to delivery attempts, subject always to applicable law.

7. General Conditions

1. All returns, exchanges, refunds, and warranty claims are subject to these terms and any applicable terms displayed on the relevant product page at the time of purchase.
2. Sheeeldeals.com reserves the right to refuse a return, exchange, refund, or warranty claim where the applicable conditions have not been satisfied, subject to the customer’s rights under applicable law.
3. Nothing in these terms is intended to limit or exclude any mandatory rights or protections granted to consumers under the applicable laws and regulations of the State of Kuwait.
4. In the event of any inconsistency between these terms and mandatory applicable consumer-protection laws, the mandatory provisions of the applicable law shall prevail.
5. We reserve the right to amend or update these terms from time to time. Any changes will become effective when published on Sheeeldeals.com, unless otherwise stated.

8. Customer Service

For questions regarding deliveries, returns, exchanges, refunds, or warranties, please contact our Customer Service team:

Email: support@sheeeldeals.com

Website: Sheeeldeals.com

By placing an order through Sheeeldeals.com, you confirm that you have read, understood, and accepted these Delivery, Returns, Exchanges and Warranty Terms.